Online Doctor Consultation Market Size - By Type of Consultation (Video Chat, Audio Chat) By Product Type (software and Services, By End-User (Healthcare Facilities, Homecare, and Others) & Region: Global Forecast 2023 - 2033

  • 2023-10-17
  • 275
  • Information Communication & Technology

Market Overview

Online Doctor Consultation Market is projected to achieve a value of USD 22,032 Million in 2023, with a linear behavior in the market growth it is forecasted to achieve a value of USD 47,032 Million by 2033 with a CAGR of 23% during the forecast period 2023-2033.

An online doctor consultation refers to a virtual video conference between a medical professional and a patient, gaining increasing popularity due to its promising advantages. This approach streamlines service delivery by offering a convenient and swift alternative. Furthermore, it contributes to cost and time savings, along with reduced effort. Additionally, online medical consultations have proven effective in addressing common health issues such as acne, the flu, sinusitis, insect bites, and urinary tract infections.

The growing demand for smart devices, including smartphones, laptops, and tablets, is anticipated to be a driving force in the online doctor consultation market. This surge in demand is primarily attributed to the inadequacy of traditional healthcare solutions like retail clinics and urgent care centers to meet emergency requirements as the population continues to increase. Consequently, the adoption of technology-integrated business models for quicker patient access is expected to play a significant role in stimulating market growth in the forecast period.

Additionally, certified doctors and physicians are increasingly joining various virtual and online healthcare service platforms. Over the last five years, there has been a notable increase in the adoption and usage of mobile-based health applications. This trend is likely to have a positive impact on the online doctor consultation market in the near future.

Market Scope

Report Attributes


Market Size in 2022

USD 20,132 Million

Market Forecast in 2033

USD 47,032 Million

CAGR % 2023-2033


Base Year


Historic Data


Forecast Period


Report USP

Consumption, company share, company heatmap, company production capacity, growth factors and more

Segments Covered

By Type of Consultation, By Product type, By End-User

Growth Drivers

Online consultations are generally more cost-effective than traditional in-person visits.

Integration with electronic health records (EHRs) and healthcare information systems has improved data sharing and care coordination between online consultation providers and traditional healthcare settings.

Advancements in video conferencing, mobile applications, and healthcare technology have improved the quality and ease of online consultations.


Regional Scope

North America, Europe, APAC, South America and Middle East and Africa

Country Scope

U.S.; Canada; U.K.; Germany; France; Italy; Spain; Benelux; Nordic Countries; Russia; China; India; Japan; South Korea; Australia; Indonesia; Thailand; Mexico; Brazil; Argentina; Saudi Arabia; UAE; Egypt; South Africa; Nigeria

Key Companies

MDLIVE Inc, PlushCare,Ping an Good Doctor, ZocDoc, Inc., American Well,   Grand Rounds, Practo, Sanitas, HealthTap, Inc., MeMD, Guahao, Sata CommHealth,  MyTelemedicine, Inc., Babylon Health, iCliniq,SnapMD, Inc.,Teladoc Health, Lybrate, Inc., eVaidya, Chunyu Yishenge, Virtuwell,Dictum Health,Doctor On Demand, Inc., Medifi Medtech Solutions USA Limited,and others.


Market Dynamics

Online Doctor Consultation market is driven by many factors such as the increasing the uses of smart devices likes smarts phones, laptops, tablets. Moreover, increasing the uses of high speed internet, high quality cameras and devices make easy to see and diagnosed the patient by doctor from anywhere in the world will propel the growth of the market.

Overcrowding in emergency departments is a result of limited resources, staff shortages, and fluctuating patient numbers, causing delays in care and subpar patient outcomes. The existing healthcare workforce often struggles to manage the large patient influx effectively. Given the challenges of manual monitoring and patient care in hospitals, technology presents a complementary solution to bolster the healthcare industry's capacity and scalability.

As a result, the rising demand for healthcare services is expected to propel the adoption of online doctor consultations. These consultations can alleviate the strain on human resources, improve operational efficiency, and elevate the overall quality of healthcare services. Consequently, this is poised to drive growth in the global online doctor consultation market during the forecast period.

The online medical consultation market could encounter substantial privacy and data security issues. Ensuring security and confidentiality is crucial within the online healthcare ecosystem to build trust between patients and healthcare providers. Moreover, high cost of the telehealth application, maintenance of app, software, devices and services impeded the growth of market. As a result, the online medical consultation market is likely to face challenges in the years ahead due to these concerns.

COVID-19 pandemic impact is expected to remain positive for the Online Doctor Consultation industry. Due to lockdown and restriction held by the government everything was disturbed then online consultation get grip to grow. For instance, Teladoc Health Inc. saw a substantial 60% rise in virtual consultations, reaching 2 million within a mere three-month span from January to March 2020, in contrast to the final quarter of 2019.

We Market Research C&C (Consumer Perception and Correlation) Analysis

The Consumer perception and correlation analysis primarily brings forth key consumer demand in the specific period of time. It primarily focuses on analyzing what consumers want as a key functionality within the online doctor consultation product. Below figure depicts the key consumer drivers and their preference level from the consumer side in 2021 and 2022:

Source: We Market Research

Convenience and accessibility are the major key factors that is propelling the online doctor consultation market growth, followed by cost, specialty services and quality of care. From the figure is clearly evident that electronic health record (EHR) has recorded a higher jump, as EHRs support medication management by providing healthcare providers with access to the patient's medication history. This is vital for online consultations where medication adjustments or prescriptions may be necessary.

Further, based on the correlation analysis conducted between need for EHR on the market it has been observed that EHR is linearly related to online doctor consultation market with a correlation factor of 0.9379.

Market Type of Consultation Analysis

By Type of Consultation, the Online Doctor Consultation market is Categories into Video Chat, Audio Chat. The Video Chat segment accounts for the largest share of around 76% in market in 2022. The significant growth can be attributed to factors such as affordability, convenience and accessibility.

Video chat removes the geographical limitations and delay of availability of doctors during emergency conditions. Now a day many governments provide funding to learning and conduct online consulting program. For instance, The Australian Nursing Federation (ANF) offers a nine-module program aimed at delivering online video consultation information for clients located in rural, remote and outer metropolitan areas.

Market Product Type Analysis

By Product type, the Online Doctor Consultation market is Categories into software and Services. The Services segment accounts for the largest share of around 79 % in 2022.

Online consultation services are significantly cutting down on waiting times for consultations and referrals. This is the reason more hospitals are either offering or implementing e-consultation services, consequently promoting the growth of the services segment.

Market End User Analysis

By End-user, the Online Doctor Consultation market is Categories into Healthcare Facilities, Homecare, and Others. The Healthcare segment accounts for the largest share of around 67% in 2022. Rising investment in healthcare and increasing hospital facility in developed and developing country are major factor to drive the segment. Increasing awareness, use of telecommunications tools to train doctors and COVID-19 is one more additional factor which helps to dominate the segment.

However, the homecare segment is anticipated to experience the most rapid Compound Annual Growth Rate (CAGR) during the forecast period. Key factors contributing to the expansion of this segment include substantial cost savings in healthcare services spending and the increasing elderly population.

Market Regional Analysis

North America dominate the Online Doctor Consultation market with the highest revenue generating market with share of more than 52%. Well established healthcare facility, availability of services and products, increasing preference of home healthcare services, are the key driving factor of the region.

Europe is expected to expand the higher growth with highest CAGR in forecasted year. The factors behind that are increasing investment in healthcare sector, increasing acceptance of online services.

Asia-Pacific, is the fastest growing Online Doctor Consultation market in forecasting year. Rising uses of advance technology, smart phones and advance camera open the growth of markets. Numerous startup companies, including InstaDoc, FirstCheck, and others, are establishing a presence in the Asia Pacific region, and this is expected to stimulate market growth.

Latin America and Middle East & Africa are expected to grow at a moderate level because of slower adoption of technologically advanced solutions and lack of awareness among the population towards tests for Online Doctor Consultation.

Competitive Analysis

The Online Doctor Consultation market is dominated by a few companies, such as MDLIVE Inc, PlushCare, Ping an Good Doctor, ZocDoc, Inc., American Well, Grand Rounds, Practo, Sanitas, HealthTap, Inc., MeMD, Guahao, Sata CommHealth, MyTelemedicine, Inc., Babylon Health, iCliniq,SnapMD, Inc.,Teladoc Health, Lybrate, Inc., eVaidya, Chunyu Yishenge, Virtuwell,Dictum Health,Doctor On Demand, Inc., Medifi Medtech Solutions USA Limited,and others.

There are some of the key trends that are shaping the competitive landscape of the Online Doctor Consultation market.

Jan 2021, PlushCare partners with CVS Health to offer virtual care services to CVS Health's customers.

August 2020, Teladoc Health, a US-based company, has forged a partnership with Livongo, also based in the US, to enhance online consultations by integrating AI technology for seamless diagnosis and consultation services for Teladoc's global customer base.

July 2020, Teladoc Health, a US-based company, completed the acquisition of its market rival, InTouch Health, also based in the US, for a sum of USD 600 million. The primary goal of this acquisition was to bolster Teladoc's product and service offerings while expanding its footprint within hospitals and healthcare systems.

March 2020, Practo, based in India, introduced a health plan under the name "Practo Plus" to provide unlimited online doctor consultations.

By Type of Consultation

·         Video Chat

·         Audio Chat

By Product Type

·         software

·         Services

By End-User

·         Healthcare Facilities

·         Homecare

·         Others

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Frequently Asked Questions

What is the market size of Online Doctor Consultation market in 2022?

Online Doctor Consultation market was valued at USD 20,132 million in 2022 and is estimated to grow at a CAGR of 23%.

Which are the top companies operating within the market?

Major companies operating within the Online Doctor Consultation market, MDLIVE Inc, PlushCare,Ping an Good Doctor, ZocDoc, Inc., American Well, Grand Rounds, Practo, Sanitas, HealthTap, Inc., MeMD, Guahao, Sata CommHealth, MyTelemedicine, Inc., Babylon Health, iCliniq,SnapMD, Inc.,Teladoc Health, Lybrate, Inc., eVaidya, Chunyu Yishenge, Virtuwell,Dictum Health,Doctor On Demand, Inc., Medifi Medtech Solutions USA Limited,and others.

Which region dominates the Online Doctor Consultation market?

North America dominates the market with an active share of 52%, while North America is estimated to grow at a higher CAGR of 15%.


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