Global Healthcare BPO Market: Overview
It is estimated for the global healthcare BPO market to grow at a CAGR of 5.4% during the forecast period of 2022 to 2030. The market witnessed a decent growth at a CAGR of 3.1% during the previous forecast period of 2018 to 2021. Healthcare BPO refers to the activities where the healthcare organization contracts its certain business functions to an external service provider. Outsourcing non-core business activities let the healthcare providers and the hospitals focus on their core business functions thus treating the patients more efficiently.
Global Healthcare BPO Market- Growth Factors
The growing awareness about health among the younger generation is the major factor for the growth of the market during the forecast period. The increasing disposable income of the people is also a major factor that is letting them opt for regular healthcare checkups and that is estimated to drive the growth of the market during the forecast period. Also, the growing number of contagious diseases in the recent era is giving rise to the growth in the hospitals and clinics and this factor is estimated to boost the growth of the market during the forecast period. Apart from this, the growing health care centres are owing their own BPO services to provide customized services to their patients and this factor is also estimated to boost the growth of the market during the forecast period.
Global Healthcare BPO Market- Market Trends
The increasing disposable income of the people is also a major factor that is letting them opt for regular healthcare checkups and that is estimated to drive the growth of the market during the forecast period.
Also, the growing number of contagious diseases in the recent era is giving rise to the growth in the hospitals and clinics and this factor is estimated to boost the growth of the market during the forecast period.
Apart from this, the growing health care centres are owing their own BPO services to provide customized services to their patients and this factor is also estimated to boost the growth of the market during the forecast period.
Global Healthcare BPO Market- Segmentation
The global healthcare BPO market has been sub-classified into by Provider Service, by Payer Service and by Life Science Service.
By Provider Service
Revenue Cycle Management
Patient Enrolments
Patient Care
By Payer Service
Product Development & Business Acquisition (PDBA)
Member Management
Provider Management
Care Management
Integrated Front-End Services and Back-office Operations
Billing and accounts management services
HR Services
By Life Science Service
Manufacturing
R&D
Non-Clinical Services
Global Healthcare BPO Market Regional Analysis
It is estimated for the region of US to drive the growth of the market during the forecast period. The growing in the technological advancements in the food sector in the region is estimated to foster the growth of the market during the forecast period. The region of Europe is estimated to witness growth at a healthy rate during the forecast period. The Asia Pacific region is also estimated to witness a notable growth rate in the market.
Global Healthcare BPO Market Key Market players
Accenture (Ireland), Access Healthcare (US), Akurate Management Solutions (US), Cognizant (US), Firstsource Solutions (India), GeBBS Healthcare Solutions (US), Genpact (US), HCL Technologies (India), IBM Corporation (US), Infosys BPM (India), Invensis Technologies (India) and IQVIA (US) are the major players that are driving the growth of the market during the forecast period.
