Distributed Order Management System Market Analysis By Component (Software, Services (Professional, Managed)), By Deployment (On-premise, Cloud), By End User (Small & Medium Enterprise, Large Enterprise) & Forecast
- PUBLISHED ON
- 24/03/2023
- NO OF PAGES
- 267
- CATEGORY
- Information Communication & Technology
Ecommerce sales are continuing to increase across the world. Therefore, rapidly growing popularity of e-commerce and booming retail sector is likely to fuel the demand for the distributed order management systems around the globe. E-commerce service providers understand that competition is fierce and more challenging than ever, ensuring a repeatable and flawless user experience is the name of the game to build customer loyalty.
At present, e-commerce service providers are focusing on acquiring advanced technologies and systems to streamline the entire supply chain & logistics and to handle global high-volume selling. E-commerce service providers are continuously investigating and investing in distributed order management systems to optimize customer support, supply-chain management and order fulfillment services.
Growing adoption of disrupted technologies like artificial intelligence and IoT that concentrated on ecommerce, logistics, retail, predictive, payment, risk and marketing is likely to provide huge growth opportunities for the growth of the distributed order management system around the globe.
Artificial intelligence touches almost every stage of the retail, e-commerce and fashion industry’s products and is considered as an essential tool in this highly competitive space. Real-time delivery management in retail is crucial as customer behaviors and trends are constantly fluctuating.
Integration of advanced technologies such as artificial intelligence, machine learning and deep learning with distributed order management is one of the crucial factor which is anticipated to create new opportunities for the growth of this market in forthcoming years.
However, Transition of leadership from experienced and skilled professionals to new people entering the industry with less technical skills is one of the pressing issues for the retail industry. Hence, the sector would need major focus on providing the training to the professionals in order to fill the talent gap. This is also restraining the growth of the distributed order management system market across the world. Slow adoption in small and medium enterprises due to the lack of awareness and high cost of installation of the distributed Order Management System is also limiting the growth of the distributed order management system across the globe.
COVID-19 Insights
During COVID-19 pandemic distributed order management system vendors are focused on inorganic growth strategy such as strategic collaborations and merger and acquisition activities with competitors or technology partners to develop innovative and advanced order management system to improve their offerings and market reach.
For instance, in September 2020, GEODIS has launched a service that is designed to help retailers and consumer brands accelerate their omnichannel customer experience capabilities with a new e-commerce fulfillment service. GEODIS is integrating store and online fulfillment with warehousing and transportation services powered by IBM Sterling Order Management to help optimize demand management. This new service helps brands make informed decisions on order sourcing and omnichannel execution.
Openbravo, a cloud-based omnichannel platform provider has launched Openbravo OMS, an omnichannel order management system. The solution provides single, global view of all inventory so allowing retailers to optimize their fulfillment process by selecting the best shipping locations.
The Impact of Covid-19 on overall consumer spending in Retail, by Category
Figure represents changes in consumer spending in various categories of retail sector during the COVID-19 pandemic across the globe. This is primarily because COVID-19 has changed purchasing mode of customers from in-store shopping to online shopping. This has resulted into decreased the adoption of distributed order management system by end-user during the forecast period.
Regional Insights
By region, the global Distributed Order Management System market is segmented into North America, Europe, Asia-Pacific, Central and South America, and the Middle East and Africa. North America accounted for a large share of the global market in 2021 at ~35%. In North America, U.S. is the hub of advanced technology. North America is expected to witness high-speed network connectivity and advancement in technologies during the next two to three years, which is expected to play a key role in the growth of the Distributed Order Management System market. A higher growth rate for the market in eastern countries is expected during the long-term Increasing competition, global and domestically, is prompting nations to adopt new trade practices and standards. In January 2020, Fluent Commerce, a provider of distributed order management platform, entered into a partnership with digital commerce, AI and machine learning consulting firm, AIOPSGROUP to help retailers maximize their digital revenue. The partnership will provide retailers with a greater understanding of their customers’ needs and preferences, making it easier to build innovative social, mobile and content strategies tailored for them. However, Asia Pacific is estimated to be the fastest growing Distributed Order Management System market in the world during the forecast period. Increasing population, retails stores, and relaxation in government policies are driving the growth of the distributed order management system market. Rise in the smartphone user along with availability of internet and high growth in subscriber base of e-commerce service providers in the region generated the strong competition between them, this in turn expected to drive the distributed order management system market in Asia Pacific region.
Key Companies Insights
IBM Corporation, Softeon, Inc., Manhattan Associates, Inc., SAP SE and Tecsys, Inc. (OrderDynamics) are expected to lead in market share (%) and broad customer reach. The market is moderately fragmented, with various key players operating on global scale. Market players are focusing on new product launch and upgradation of existing product by implementing new technology to increase the features and strengthen their global footprint. During COVID-19 pandemic Distributed Order Management System vendors are focused on organic and inorganic growth strategy such as strategic collaborations and merger and acquisition activities with competitors or technology partners to develop innovative and advanced solutions to improve their offerings and market reach.
For instance, In February 2019, Softeon, Inc. has entered into a partnership with S3Group, a consulting firm providing solutions and services to the logistics and supply chain industries. The main of aim of this partnership is to help clients successfully design and deploy Softeon’s rich functional capabilities across warehouse management system, distributed order management and more.
In November 2019, LiveArea, a leading global commerce services provider, entered into a partnership with Fluent Commerce, a smart order management platform provider. The main aim of this partnership is to enhance omnichannel customer experience through leading commerce strategy, creative, marketing, and technology, and an order management system.
Some of the key players operating in the global Distributed Order Management System market include:
• Microsoft Corporation
• IBM Corporation
• Oracle Corporation
• Softeon, Inc.
• Manhattan Associates, Inc.
• Infor Inc.
• SAP SE
• SPS Commerce, Inc.
• Pulse Commerce
• Tecsys, Inc. (OrderDynamics
• Others
Segments
By Component
• Software
• Services
o Professional
o Managed
By Deployment
• On-premise
• Cloud
By End User
• Small & Medium Enterprise
• Large Enterprise
By Geography
• North America
o U.S.
o Canada
o Mexico
• Europe
o U.K.
o Germany
o France
o Italy
o Spain
o Russia
• Asia-Pacific
o Japan
o China
o India
o Australia
o South Korea
o ASEAN
• Latin America
o Brazil
o Argentina
o Colombia
• MEA
o South Africa
o Saudi Arabia
o UAE
o Egypt
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